Terms and Conditions of MyDutyFree preorder service
TERMS AND CONDITIONS OF MУDUTYFREE.NET SERVICE USE
These terms and conditions (further – “Conditions”) define legal relationship, which take place as the result of the use of https://mydutyfree.net/ website, as well as MyDutyFree mobile application, which are collectively and separately referred to as an online display of duty free shops located at following International airports: "Irkutsk", "Kazan", "Domodedovo" (Moscow), "Ufa", "Koltsovo" (Ekaterinburg), "Heydar Aliyev" (Baku), "Minsk" (hereinafter – the "Services", "Service", "MuDutyFree").
Please, acquaint yourselves carefully with the existing Conditions before you start using the Services.
Pay attention that if you use the Services, you agree to follow the Conditions. If you decline to follow these Conditions, you are forbidden to use the offered Services.
Actual use of the Website and application in order to select goods will be considered as the acceptance of the existing Conditions and agreement for the processing of your personal data.
1. About Us and Our Services
“MуDutyFree” LLC, founded by MYDF HOLDING LTD (registration number HE 358175), is the owner of the Website, as well as MуDutyFree service online display.
The aim of our services is to familiarize potential customers of our partners with a range of products, which are sold in their own duty-free shops.
For more information on the services provided read the sections below.
2. Our Services
MyDutyFree is an online store display service that can save your money and time.
The services that we offer, allow you to see a range of goods and choose for purchase items, which are sold in the aforementioned duty-free stores (hereinafter – "Partner Stores", "Duty-Free").
It should be remembered that the service performs a demonstration function solely, id est it is a display of goods of the Partner Stores. The goods and their descriptions are placed on it for information purposes, and not for the purpose of pre-selling or reservation.
We also offer additional services such as informing users of changes in purchasing conditions of items, placed on an online store display.
It is easy: pre-select goods in Duty-free shops using our Service, and they will be waiting for you at MyDutyFree pickup point at the selected airport.
It is important that you understand that the agreement on the purchase of goods is concluded between you and the corresponding Partner Store.
The Partner Store has given us the right to assist in the conclusion of such an agreement, but we are not a party to the contract. That is, you do not purchase directly from us.
Further information on products, Partner Stores and the contract between you and the Partner Store is described below.
3. Our Responsibilities
Should it happen that when providing you with our services we are violating the Terms, we accept any of liability for any resulting losses/damages in accordance with applicable Russian legislation.
4. Special Considerations of Purchasing Goods in Duty-Free Shops
Duty-Free is a system of selling goods in retail outlets located in special areas of border crossing points of a country, exempt from certain taxes and duties, and thus allowing to reduce the price of such goods.
Hereby, goods from duty-free stores can be sold only to passengers, having passed the customs and border controls, and leaving the territory of a country, where such store is located.
Items, bought in duty-free stores, upon their purchase must be taken out of the country, where the store is located.
Please keep in mind, that the Russian Federation is a EAEU member. Therefore, to purchase from duty-free stores can only passengers leaving the territory of the EAEU (comprising the following countries: Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia).
5. Goods and Quality
We try to be as accurate as possible when describing the products placed in the Service.
However, since all of our product descriptions are based on information obtained from public sources of brands and manufacturers, we can not guarantee that all descriptions are entirely accurate, complete, reliable and error-free.
Product images on the website are provided exclusively for demonstration purposes. Actual product may vary.
We do not allow Partner Stores to offer for placement on the online store display damaged goods or goods of a substandard quality.
6. Selection, purchase and receiving goods.
Selection of Duty-free goods is realized through MyDutyFree service (using the website or mobile application) by clicking the button “Add to the cart” with the following placing of the good into the shopping cart of the customer passenger and confirmation of the choice.
Registration on mydutyfree.net is required for placing a pre-order. We recommend you to register (create a user account) before you start to use the Service.
Pre-selection is possible with the most popular goods, the list of which is available for your review on the display.
After the confirmation of your choice, you will receive an e-mail with the cost of the corresponding goods or the information about their absence.
You pass through passport control and get to Duty-free area on the territory of the airport where the selected Duty-free shop is located. After that, you must show our cashier your boarding pass at Duty-free pickup point and check the information about your choice.
After that, you can pay and immediately receive your good at the same Duty-free shop.
All the major currencies are accepted in Duty-free shops: EUR, USD, RUB, CNY.
If the prices for the goods are set only in euro, the payment for the goods in rubles is executed according to the commercial exchange rate of these currencies to euro (price label currency) on the day of the purchase.
Payment using USA dollars is executed mentioning the cross rate (euro to USA dollar exchange rate), officially set in Rubles for Euro, USA dollar.
All the major credit cards can be also used for payment: Visa, Master Card, UnionPay.
- The price for the selected good may change on the day of the flight. That is why the cost of the good is defined on the day of the flight.
- Persons under 18 years old don’t have a right to use an online display in order to select alcohol or tobacco goods.
- Pay attention that the allowed quota for the import of alcohol and tobacco products to the territory of various countries may differ. We strongly encourage you to pay attention to the existing limits before the journey.
- The quantity of the goods reflected in our online display, at the storage, and in Duty-free shops is limited.
Сonsidering the fact that the preliminary selection of products made on the online show-case at the Website or via Application is other than reservation of the selected goods, it may happen that the aforementioned goods are out of stock at the time of actual purchasing. In other words, despite how long ago your preliminary selection was placed, we cannot guarantee you that the goods you've chosen would be in stock by the day when you purchase the goods (day of your departure).
We make every effort to inform you about the current prices and availability of goods. However, if the good you've chosen becomes unavailable less than 24 hours prior to your departure time, we may not have a chance to reach out to you in order to give you this information.
You receive only those discounts and promotional offers for the goods selected using MyDutyFree Service, information about which is placed on the resources of the Service.
There are also no discounts for the good participating in “Special offer” promotion.
Discounts and promo codes are not summed up.
While choosing goods using our Service you receive a 10% discount from the cost of the good at the moment of payment at a Duty free shop.
If you have a higher discount, the mentioned 10% discount from the cost of the good is not available.
MyDutyFree together with partner companies offers increased discount for customers of partner companies. This discount is 12% and is accrued according to a promo code, which you can obtain when purchasing a service from a partner company.
Apart from this, S7 Airlines allow an extra discount of 15% (as well as additional bonuses in the form of miles accrued on each euro spent via MyDutyFree service)
8. Our website
The current paragraph defines the rules you must follow using the Website (whether you use it for goods selection or just review it). While using the Website, you agree to obey the corresponding rules. If you don’t agree with the Conditions, you can't continue using the Website, and you must immediately leave it.
- Access to the website
Access to the website is free. You are responsible for following all the Conditions, necessary for getting access to the Website. You must also make sure that all the persons who have access to the Website using your internet-connections, are aware of the Conditions and follow them.
Access to the Website is available temporarily and doesn’t include the commercial use of the Website or its contents. You don’t have a right to reproduce, copy and/or use the Website for commercial purposes without our written agreement.
We keep the right to close or change the Website without warnings, as well as to limit the access to all the information or to particular sections of the Website. We are not responsible for the impossibility to access the Website for any reason.
When you visit the Website and/or place an order, you contact us via e-mail, and agree that all the notifications, agreements, announcements or any other information sent via e-mail (on our behalf or on the behalf of the Partner shop) have the same legal force, as their written analog.
- Your responsibilities
You have no right to use the Website in a way that could provoke or become a potential reason of the failed access to the Website, its damage or any deterioration of its functioning.
You must understand that you are responsible for any electronic communications and the contents sent from your computer. You must use the Website only for legal purposes.
You have no right to use the Website:
In an illegal or fraudulent way, or for illegal or fraudulent purposes.
Send out or use any materials that are: (i) illegal, obscene, insulting, indecent, discrediting, improper or treating and/or (ii) violate a copyright, trademark rights, confidentiality or any other rights, and/or (iii) represent any other way to harm third parties and/or (iv) become harmful and/or (v) including viruses, political propaganda, illegal advertising, chain letters, mass distribution or any other “spam”.
Any actions causing harm, annoying or provoking unnecessary concern or discomforting any other person, may serve a reason to ban your access to the Website.
Please, comply with the legislation while using the Website. If you are suspected of any illegal actions, we keep the right to inform law enforcement authorities and reveal your personal data.
We will appreciate your reference to our Website, but it must be done in an honest and legal way that would not harm our reputation and would not provide you with illegal preferences.
We keep the right to ban the use of references to our Website in any time, and if we have required to delete a corresponding reference to the Website, you must fulfill the requirement immediately.
Placing references to other websites and the resources of third parties on the Website is executed only for informational purposes. We are not responsible for the contents of such websites or resources, and such references should not be considered as the ones approved by us. We are not responsible for any damage or material losses as the result of their use.
- Our responsibility
We can refresh or edit the contents of the Website any time at our own direction. Pay attention that it can also mean that any information on the Website may be out-dated in any time period. The contents of the website are provided only for informational purposes. We don’t make any guarantees or commitments, direct or implied, that the Website or any of its contents are exact, full, actual and don’t include mistakes or omissions. We reject all the rules, guarantees, claims or any other conditions connected with the Service or any of its contents, direct or implied, in a maximal way, and in compliance with the legislation.
We are not liable to you or any other users for the damage or material loss that can be the result of: (i) use, or the impossibility of use of the Service; or (ii) use and reliability of any contents of the Service.
Please, pay attention that the Service is only for home and personal use, and, therefore, we are not responsible for the possible material loss, business loss, termination of commercial activity or any other omitted commercial opportunities.
We are not responsible for any damage of losses caused by a virus, net attack, or any other harmful material that could damage your computer, computer programs, data or any other materials as the result of the use of the Service or downloading any of its contents, or the use of references to the websites of third parties.
Conditions of the use of MyDutyFree mobile application are the same as the Conditions mentioned in this paragraph.
9. Privacy and personal data storage policy
We collect, store and use your personal data in accordance with national legislation and standards of international law in the field of information security, including the Federal Law “On Personal Data”.
We collect, store and use personal information with the permission of the user. We provide the user with access to the personal information that we store, and we provide the ability to change and delete information at any time through the personal account or upon request to our support team.
We only collect and process the minimal amount of personal data required for providing the Service.
We collect and store the following information:
Personal data, cookies, and usage data:
- referral source, utm-tags
- operating system, browser type and version, IP address
- country, city, language preferences
- gender, age, name, surname
- phone number, email address
- tokens for push notifications
- data available from social networks when it is linked to the account (avatar, etc.).
- actions (view history, additions to favorites and shopping cart, search queries, filters applied, order history, etc.)
- answers from questionnaires, actions associated with additional functions (lotteries, referral systems, etc.)
- airport, date and time of departure
- history of email and phone notifications
- history of chat bot correspondence and technical support operator correspondence
The statistical information that we collect (for example, information about the session duration) is stored in an impersonal and encrypted form.
The information is used by us for the purpose of providing the Services, confirming the identity of the user, timely notifying the user of the forced changes in the conditions for providing the Service, for conducting marketing research and activities.
In order to provide the Services, we can transfer personal data to third parties.
The data is transferred to third parties in an encrypted form - to the partners of the Service, as well as to the services that operate the working process of the Service.
Only the minimum amount of information necessary to ensure the provision of the Services is transferred.
List of partners and services:
- Google Analytics, Yandex Analytics, MixPanel
- authorized locations - cash desks in the stores where customer service is provided
- Belavia, S7, Natalitours, Ural Airlines
- the exchange of user personal data takes place in the process of interaction with external social networks and platforms like Google+, Facebook, Instagram, Twitter, VK
We collect cookies that are required for Service functioning and providing the Services. Cookies are stored in an encrypted form and are deleted as soon as there is no need for them.
Please note that EU citizens who are under the age of 16 can use the Service only after obtaining consent for personal data processing of personal data from their parents (or legal representatives), through the authorization of our Service.
We take all reasonable steps to maintain the appropriate level of security during the use of our Service. An authorized employee of our company is responsible for ensuring the protection of the information.
We do not transfer personal information to unauthorized third parties and do not store unauthorized copies of informational data.
In case of revealing the leak of data, we inform the user and the authorized authorities about this leak within 72 hours.
Using our service, you must agree to our use of your personal data. You guarantee that the information provided is true.
If you do not agree to provide information that is necessary for us to provide the Services, you may not use the Service.
Please note that if you voluntarily place your personal data online in an unprotected environment - for example, in a blog comments, this information can be collected and used by third parties outside our control.
- The right to request for access to your personal data and information about how we use your personal information.
- The right to correct your personal data if it is not fully specified or contains inaccuracies.
- The right to remove your personal data we store in full or partially at any time.
- The right to withdraw the consent to the processing your personal data by us in full or partially. Exercise of this right will not mean the illegality of any of our procedures with your personal data, which were carried out on the basis of your previously granted consent.
- The right to send a complaint related to the processing of your personal data by us directly to any local branch of the supervisory authority.
10. The rules of cancellation or editing the selection of the good from the online display, additional goods selection
To cancel or make changes to your product selection, you can use the corresponding options in your Personal Account (registered account). You can also rely on our customer support e-mail firstname.lastname@example.org 12 hours before departure.
You can additionally purchase items not listed in your product selection placed through our service, when you actually come to a duty-free shop at the airport before your flight. To do so, ask the cashier at MyDutyFree cash desk to add the necessary items to the order. Mydutyfree discount will apply to all purchased items, both pre-selected and added at the store, with the exception of items classified as Special Offers, items that are sold as a part of different promotional campaigns, and items to which the discount does not apply.
11. Return conditions
According to p. 1. art. 25 of the “Consumer Right Protection Law” of Russian Federation you have the right for your good to be replaced with the good of the proper quality in 14 days time period, not including the day of the purchase, if this good is replaceable according to the legislation of Russian Federation.
The goods are replaced directly at a Duty-free shop with the help of a corresponding payment document (cheque).
We remind you that as a consumer you possess an additional legal protection in compliance with the “Consumer Right Protection Law” of Russian Federation.
12. Agreement for notification receipt
The actual use of the Website and/or the Application for the preliminary selection of goods will be considered as acceptance of these Terms and as consent to processing of your personal data, as well as to sending advertising to you by the means of telecommunication networks, including telephone and facsimile communication.
13. Other important information
Independence of the provision of the Conditions – each provision and paragraph of the existing Conditions is considered to be valid on its own. If in compliance with the judgement or any other institution a provision or part will be acknowledged as illegal or inexecutable, other provisions and parts continue bearing legal force.
Rejection – if you broke the Conditions and we have not done anything or we are detaining assuming measures, it doesn’t mean that we reject our rights, and we still keep the right to protect our legal interests. If we reject to hold you to account, we will do it exclusively in written form and it will not mean that we automatically reject to hold you to account in the future.
Applicable law and jurisdiction – the existing Conditions are drawn up in compliance with the legislation of Russian Federation. If there are any argumentations or dissidence according to the provisions of the Conditions, they are to be solved in the courts of Russian Federation with the appliance of the legislation of Russian Federation.
Invincible obstacles – neither we, nor our partner shops are responsible for any kind of non-compliance with the Conditions, delay in the Conditions execution, breach of any other of our obligations if such a delay is the result of invincible obstacles.
An invincible obstacle includes acts or events, such as natural disasters, wars, terrorist attacks, embargos, disorders, strikes, lockouts, trade dissidences, fires, floods, earthquakes and other natural catastrophes, breakages, severe weather conditions, transport problems, government actions or the breakage of common or private telecommunications.
Complaints – we stick to a certain system of complaints consideration, according to which we try to consider and solve controversies as soon as they appear. Please, let us know if you have any complaints or comments.